Cancellation, Return, Exchange & Refund Policy – Anviluxe

Effective Date: October 14, 2026

At Anviluxe, customer satisfaction is our priority. We strive to deliver high-quality bedsheets, bedding essentials, and home textile products that meet your expectations.

If you experience any issue with your purchase, we aim to provide a fair and convenient resolution in accordance with the following policy.

1. Cancellation Policy

Orders can be cancelled before they are dispatched.

To request cancellation, please contact our customer support team with your Order ID and registered contact details.

• Cancellation requests are accepted only before dispatch.
• Once an order has been shipped, cancellation may not be possible.
• If an eligible prepaid order is cancelled, the amount will be refunded to the original payment method.
• Anviluxe reserves the right to cancel an order due to stock unavailability, payment verification issues, or delivery restrictions. Any payment received for such a cancelled order will be refunded.

2. 7-Day Return & Exchange Policy

We offer a 7-day return and exchange request window for eligible bedsheets and bedding products, starting from the date of delivery.

Eligible cases include:

• Wrong product delivered.
• Incorrect size or design delivered.
• Damaged or defective product received.
• Missing items from the order.
• Product materially different from its description.

Customers should contact our support team within 7 days of receiving the product.

All requests are subject to verification. This policy does not limit customers’ rights under applicable consumer protection laws.

3. Return & Exchange Conditions

To qualify for an eligible return or exchange:

• The product should be unused and unwashed, except where examination or use is reasonably necessary to identify a defect.
• The product should be returned with original packaging, labels, and accessories wherever available.
• Customers should provide their Order ID and clear photographs of the issue.
• An unboxing video is recommended to help resolve incorrect, missing, or damaged product claims faster, but is not mandatory.
• Products should be returned only after receiving return instructions from our support team.

Anviluxe may inspect returned products before approving a replacement, exchange, or refund.

4. Non-Returnable Cases

Returns or exchanges may not be accepted for:

• Change of mind or personal preference, unless expressly offered on the product page.
• Products damaged due to improper washing, handling, or customer misuse.
• Products that have been altered after delivery.
• Minor variations in color caused by screen settings, lighting, or photography, provided the delivered product matches its description.
• Hygiene-related returns of used bedding products where no defect or other legally valid reason exists.

Sale and discounted products are subject to the same remedies for wrong, defective, damaged, or misdescribed goods as required by applicable law.

5. Refund Policy

Refunds may be approved in the following situations:

• A wrong or defective product was delivered and a refund is an applicable remedy.
• A replacement is unavailable for an eligible claim.
• An eligible prepaid order was cancelled before dispatch.
• A paid order could not be fulfilled due to stock unavailability.
• A shipment was confirmed lost or undeliverable and a refund is due.
• Other circumstances where a refund is required under applicable consumer protection laws.

Approved refunds will generally be initiated within 5–7 business days after verification or return inspection, where applicable.

The time required for the refunded amount to appear in your account may depend on your bank or payment service provider.

For prepaid orders, refunds will normally be issued to the original payment method.

For Cash on Delivery (COD) orders, customers may be asked to provide valid bank account details or another mutually agreed refund method.

6. Exchange & Replacement Policy

If you receive an incorrect, damaged, or defective bedsheet or bedding product, we will review your request and provide an appropriate remedy, such as replacement, exchange, or refund.

• Replacements are subject to product availability.
• No additional exchange fee will be charged where the issue is attributable to Anviluxe.
• Voluntary size or design exchanges, where offered, may involve additional delivery charges disclosed to and accepted by the customer in advance.

7. Return Shipping

Return shipping arrangements will depend on the reason for the return.

For verified wrong, damaged, or defective products, Anviluxe will arrange or cover reasonable return shipping costs where appropriate.

For voluntary exchanges or other eligible preference-based requests, the customer may be responsible for return shipping charges, provided these charges are communicated in advance.

Please do not ship products to us without first contacting customer support.

Return Address:

Anviluxe
[Complete Return Address]
[City, State, PIN Code]
India

8. Shipping and COD Charges

Original shipping or Cash on Delivery charges may be non-refundable for voluntary returns or exchanges.

Where a refund is required due to a defective, incorrect, undelivered, or otherwise non-compliant order, applicable delivery charges will be handled in accordance with consumer protection laws.

9. Important Notes

• We recommend recording an unboxing video when opening your package.
• Contact our support team promptly if your package is damaged or incomplete.
• Always provide your correct Order ID when requesting assistance.
• Never share OTPs, banking passwords, or payment PINs with anyone.
• Make payments only through authorized Anviluxe checkout and payment channels.
• All return and refund requests will be reviewed fairly.

10. Contact Us

For cancellations, returns, exchanges, refunds, or other order-related assistance, contact us at:

Brand: Anviluxe

Website: https://anviluxe.com

Email: [Official Customer Support Email]

Mobile/WhatsApp: [Official Contact Number]

Business Address: [Complete Business Address]

Customer Support: Please include your Order ID and a brief description of your concern when contacting us.

We are committed to resolving customer concerns in a timely and transparent manner.